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Becoming Conflict Competent

Follow the course 'Becoming Conflict Competent' here at Result Mediation.
Reduce CostsIncrease ProductivityRetain Top PerformersManage Risk

Becoming Conflict Competent

Conflict exists at the root of some of the best personal, team, and organizational successes, and at the core of many of the worst failures. What makes the difference is the process; how the situation is handled.

If you can learn to harness the power of conflict, you can be the catalyst for new ideas and creative solutions to challenging situations. This course teaches you how to become that catalyst.

The goal of this course is to enhance your ability to handle conflict, in all its complexity. Becoming Conflict Competent teaches you how to connect with the crucial information inside yourself and others, as a foundation for initiating change and resolving differences.

Becoming Conflict Competent will change the way you see and approach conflict. It will help you control your own responses so you can get better results from the inevitable conflicts that you will face.

Get informed

The date of this training has not yet been determined. Contact us for more information.
Do you want to use this training as an in-company? Then contact us.
Customer stories

Intense and inspiring. Cool. In the end, everything falls into place.

Super cool, good, lots of floor. I'm a lot further, this is going to work.

Compact format werkt heel erg goed.

This in-company training is available upon request.

Your trainers

Felix Merks
Business Mediator, Directie, Mediator in International Organisations, Partner, Trainer

Timetable for the lesson blocks

Exploring Systemic Interests

This course takes a systems view of conflict; how all parties are experiencing the conflict. By seeing the whole picture, you will better understand what you want out of the situation and equally important, understand what others want as well.

Managing Emotions

Do you want to handle emotions–yours and others’–better during a conflict? Becoming Conflict Competent helps you recognize your own personal hot buttons and learn how to cool yourself and others down in tough situations.

Operating In The SkillsZone®

Conflict competence engages others constructively from a powerful interactive space between flight and fight. Here, you go to the heart of the conflict and create a “best fit” resolution. During this course, you learn how to enter, stay, and return to the SkillsZone. You will practice skills and processes to address real conflicts and receive feedback in a safe, controlled environment.


A Collaborative Process for Resolving Conflicts: Everything comes together when you learn to build collaborative agreements with others. You will learn how to work through various conflicts–one-to-one, within a team and between groups–from beginning to conclusion.

Listening To Comprehend

The Listening Cycle® provides a map and five effective listening skills that are essential for understanding others’ experience of a conflict accurately and discovering potential solutions.

Interested in this course?

Register today to assure yourself of a seat.

Benefits of Becoming Conflict Competent

The ability to manage conflict effectively represents a strategic business advantage.

Reduce Costs

  • Make better business decisions.
  • Implement initiatives more effectively.

Increase Productivity

  • Reduce absenteeism.
  • Increase organizational energy–and reduce individual stress.
  • Foster an environment of creative collaboration.
  • Generate creative solutions to problems.

Retain Top Performers

  • Strengthen supervisory relationships.
  • Keep your teams engaged and openly communicating.

Manage Risk

  • Prevent workplace violence and sabotage
  • Better manage public perception of the organization’s brand.


Participants will learn to work with individuals and groups in conflict settings to achieve the following:

► Identify responses to conflict.
► Demonstrate the techniques for managing emotions.
► Identify constructive listening and speaking skills.
► Illustrate the communication flow between members of groups in conflict.
► Perform or conduct assessments of individuals or groups in conflict, and utilize effective processes for de-escalating the conflict.


Prior to taking this training, participants must complete a Conflict Dynamics Profile (CDP) questionnaire. During this training, each participant will receive a Personal Conflict Dynamics Report and a course binder which supports all elements of this course.

What is the Conflict Dynamics Profile?

The CDP is an assessment instrument dealing with conflict behaviors in the workplace. It  provides a powerful way to improve self-awareness of what triggers conflict in individuals, as well as how they respond to conflict. Based on these triggers and responses, the CDP then  provides practical approaches for improving behaviors that promote more effective workplace  conflict management.

Education overview