Petra Okhuysen is a driven, enthusiastic case manager with a strong personality. She is involved and efficient in her telephone contacts and is experienced by our customers as consistent, reliable and honest. Petra feels at home within our organization where the careful resolution of conflicts is paramount. She performs her function full of passion, by being sincere and accommodating with all parties participating in the mediation process. With her talent for quality and accuracy, she is also the one who has quality management within her focus within the team of case managers.